Owner Newsletter November 2020

Dear Valued Owners,

Welcome to the 2020-21 winter season! We would like to thank you for your continued loyalty to Sunday River and the hotels. As Mother Nature brings us temperatures that allow our top notch snowmaking team to keep the snow guns cranking, we hope to see more of our snowbirds return to the hotel soon.

In this newsletter you will find information about this year’s Rental Partner Program, COVID-19 precautions, what’s new at the hotels, and helpful links to help your family prepare for your upcoming visits to your happy place! Again, thank you for your commitment to Sunday River. We look forward to seeing you all soon, think snow!

Kindly,
Jenny Gray
Director of Owner Services and Spa
ownerservices@sundayriver.com

Joelle Silver
Owner Services Support
Jordan Hotel Rooms Division Manager

COVID-19 Hub

Please visit sundayriver.com/covid for the most up to date information about resort procedures and safety precautions. For specific information about the Grand Summit and Jordan Hotels, visit the Resort Lodging section of the COVID-19 Hub. Important highlights include:

  • Face coverings are required for all guests and team members in all public indoor and outdoor areas at the resort, unless actively skiing downhill or actively eating.
  • Capacities of indoor spaces will be limited based on state guidelines, and guest flow throughout the resort will be adjusted to allow for distancing between parties.
  • All Team Members will undergo health screenings prior to every shift as well as training on COVID protocols. We ask that guests self screen with the questions below.
  • Heightened sanitation practices will be in place throughout every facet of resort operations.
  • The state of Maine sets guidelines for lodging guests through their Keep Maine Healthy Plan, including requirements for COVID tests or quarantines for guests from select states.

Please review these details prior to your visit. Frequently Asked Questions for Hotel Owners are posted at summitowners.net or jordanowners.net. Please note that these FAQs will be updated throughout the season and may change with short notice.

The Slopes are Open!

Sunday River opened for the season on November 23 with ten top to bottom trails and two lifts! Welcome to winter! While terrain is limited, Sunday River will initially open to pass holders and ticket packs only. As Sunday River is able to expand terrain offerings we plan to add access for day tickets starting on December 14. Early season information regarding conditions and skier services will be available on the Mountain Report.

Welcome to Sunday River’s New Leadership Team Members

Brian Heon: General Manager

On May 1, Sunday River hired Brian Heon as General Manager. In this role, he is responsible for the day-to-day operations of the resort.

Heon brings extensive experience in resort operations, with past positions at Disney, American Skiing Company, and Peak Resorts, where he most recently served as the General Manager of Wildcat Mountain in New Hampshire. He is also the Co-Chair of the National Tramway Standards Board, and is a representative of the American National Standards Institute.
Dana Bullen, who has been with Sunday River since 2004, will continue his role as Resort President, focusing on the Maine ski area’s operational and financial performance, real estate development, and long-term growth strategies.

“Our team is thrilled to welcome Brian and his family to our community. With his skills and diverse background, Brian will certainly be an asset to Sunday River,” says Bullen.

Meredith Harrop: Vice President of Lodging and Jordan Hotel General Manager

On November 16, Sunday River hired Meredith Harrop as the Vice President of Lodging and Jordan Hotel General Manager.

Meredith’s career has been built around her passion for the outdoors and guest service. She has worked at Sunday River as a leader in the SnowSports School since 2001. During our off-season, she held the Business Director position at a luxury yacht charter company in Newport, Rhode Island from 2002 until 2019.

Meredith is thrilled to be joining our lodging team at your hotels. She looks forward to meeting you, seeing you at the hotels and getting to know you.

Eat, Drink, and Be Merry!

There are a few new and excitingly yummy food and beverage options at your hotels this winter. Reservations can be booked on the Sunday River website, OpenTable, or by calling.

Northern LightsBreakfast and Lunch—A favorite for breakfast and lunch, Northern Lights Cafe will be offering takeout options at the Jordan Hotel. New for this winter, Coffee Hound Coffee Bar will be serving up gourmet drinks. Stop in to warm up with ski-in/ski-out access this winter!

SlidersLunch and Dinner— Sliders will again be offering slopeside lunch and dinner. Sliders Express will offer online ordering and to-go pick up for lunch. Online room delivery, to go, and pre-made ready to heat meals will be available for dinner. Reservations are strongly recommended. Projected opening late December.

Grand AveBreakfast and Lunch—Grand Ave offers a full breakfast buffet to enjoy before you hit the slopes, and delicious soup options for lunch time. To go options also available. Reservations are strongly recommended. Projected opening late December.

CampBreakfast, Lunch, Dinner – Camp will be open for three meals a day this winter. Online room delivery, to go, and pre-made ready-to-heat meals will be available for dinner. Reservations are strongly recommended. Open Now!

The Last Run Room—Lunch and Après Ski— Harding Lee Smith, the chef behind The Mountain Room and The Rooms in Portland, Maine, is opening the Last Run Room in the slopeside Grand Summit Hotel. Featuring a menu for lunch and apres-ski, this new restaurant will be a must-try for winter 2020-21. Indoor seating, as well as outdoor igloos, will be available. Projected opening January 2021.

Gear Up for the Great Outdoors

Sunday River Sports will once again have satellite shops in both the Grand Summit and the Jordan Hotels. In the Jordan Hotel, the shop has moved to a new location, on the first floor next to Ski Check. Visit Sunday River Sports to gear up for a great day on the slopes! Opening in both hotels in late December.