If you have not already set up your Owner Portal account, please contact your owner services representative at:
Owner Portal Tips
Below are some tips to help you navigate the Owner Portal website. If you have additional questions or need help navigating the site, please contact the Owner Services Team at firstname.lastname@example.org.
Logging in – You will need to log in with the email address that is on file for your account. If you are unsure which email is currently associated with your account or need to create a new log in, please contact email@example.com.
Announcements – New/Important resort information.
Owner Reservations – View reservation details and confirmation numbers for past, cu
rrent, and upcoming owner stays.
Availability Calendar – View when your unit is available/booked for your owned weeks. Also allows you to book owner reservations.
Documents – Copies of owner calendars, Space Available policy, other important documents.
Profile – Update passwords, mailing address, etc.
Account – View currently owned rooms.
Availability Calendar –
Unavailable – A past owned date that was not booked, an owned date within 72 hours from the time your are checking the portal (please email owner services to book these dates), or an owned date in the future that is unavailable to book online due to high occupancy (please email owner services to book these dates)
Out of Contract – Not owned week
Available – Owned week, open for bookings
In-House – Guest or Owner in room
Booked – Booked by rental guest
Owner Stay- Reserved for owner use
When room shows as Owner Stay you can find your reservation number by hovering over the desired dates
Making a Reservation –
- To book a reservation, be sure “booking type” is set to “Owner Booking.”
- Click on desired Check In and Check Out dates:
- Click “Search”
- Select rate and complete any additional steps.
You should receive a confirmation email once the room has been booked.
*PLEASE NOTE – If you own a lockout and are looking to book both sides of the unit, you will need to repeat the process for each side of the room.
In the upper right hand corner, you will find a drop down menu from which you can select each of your owned rooms.