Fall Lodging Operations Update

9/23/2020

Many things have changed since March 15, and will continue to in the coming months. I would like to thank the Grand Summit Owners for your patience and understanding as our operations in the hotel have evolved. You will recall in an update from the Grand Summit Homeowners Association that the Grand Summit would continue to welcome owners during this business interruption, Space Available was expanded, and unfortunately there was no demand for retail reservations. All of that is still the case, but we have some good news to share about group business.

Recently, the sales team at Sunday River has been able to contract a group that will be staying in the hotel through the month of October. We don’t know exactly how many rooms they will need, but our best information at this time is up to 40 rooms per night. The rooms will be assigned based on the system we have always had in place, which is a rotation in the Springer Miller system based on owners in good standing who have their units in the rental program.

This group business allows us to plan ahead; we will know before they arrive how many rooms they will need and can properly plan labor, maintenance and supplies associated with additional reservations. This group business will allow us to continue our focus on savings by limiting whole hotel system usage. This will allow us continued savings in electric, propane, and labor costs. We will continue to remain unavailable for general retail reservations until interest increases. This opportunity allows us an ideal transition back to normal operations as winter approaches.

We anticipate that the pool and fitness room will see an increase of use during October. Current capacity limits for these locations will remain and we ask that everyone please continue to call ahead for availability. Beginning October 1, the pool will return to the standard operating hours of 10AM-10PM to help with the increased traffic. Stay happy, healthy, and hopeful during these times.

Warm regards,

Bryan Kendall
Grand Summit General Manager